ACCREDITATION

Strathmore Dental Surgery is an accredited dental practice. Accreditation of our practice is a voluntary commitment by us to maintain quality improvement in our surgery.

Our accreditation is via QIP (Quality innovation and performance), who together with the Australian Dental Association (ADA) have developed a scheme by which to adopt National Safety and Quality Health Services [NSQHS] standards into existing quality systems.

For further information regarding accreditation of dental practices in Australia, go to www.qip.com.au.

Strathmore Dental Surgery Charter of Healthcare Rights:

At Strathmore Dental Surgery, we believe that all patients have the right to dental healthcare. If we are unable to provide this care, it is our responsibility to direct patients to the appropriate provider ie.specialist, public healthcare provider etc.

We believe that patients have a right to a high standard of safe care and treatment and will always endeavour to deliver this to the best of our abilities.

We will always try to respect and treat all our patients with dignity. We will try to be responsive to different cultures and beliefs and treat without discrimination.

We believe our patients have the right to clear and understandable information about their intended treatment options, expected outcomes, complications and costs. We believe that our patients have the right to ask as many questions as possible and encourage the use of interpreters/family members/guardians/carers to help with making choices if required. We also believe that patients have a right to seek a second opinion if they deem this necessary.

We believe that all patients should take an active role in their dental health and treatment, decisions regarding treatment and decisions that are made. We believe that family members can also be involved.

We believe that all patients have the right to their confidentiality and privacy and we will abide by Australian and Victorian laws in regard to this [Victorian Health Records Act 2001]. We believe that all information about our patients is private and confidential and will only share this information with our patients permission. Our patients also have the right of access to their dental records.

We believe that our patients have the right to give feedback in regard to their dental treatment and we provide a feedback box for this purpose. We believe that open discussion with our staff members is the best form of information sharing.